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808.86/k.B.

BUSINESS LETTERS FOR DIFFERENT OCCASIONS

By

A. N. kapoor

Contents

Principles of Effective Business Letter-Writing

Style of Business Letters: Essential Elements

Format of Layout of a letter / Letters of Enquiries

Replies to Enquiries: Offers and Quotations

Sales Letters-Sales Promotion Letters

Orders and Acceptances / Follow-up Letters / Agency Letters

Credit Letters / Collection Letters

Claims, Complaints and Adjustments

Circulars or Form Letters / Secretarial and Company Correspondence

Applications for Situations or Staff Letters - General Bank Correspondence

Official Correspondence or Correspondence by the Government

Foreign Trade and Transport Correspondence

Letters to Editor or Open Letters or letters for the Press

***for more please visit the library***

Prep./ Khaled Shrief

Rev./ Asmaa Ahmed

Manage./ Huda Hosny