الدورة التدريبية

عدد الساعات

المحتوى التدريبى

إدارة المبيعات والعناية بالعملاء 

Sale and customer Care 

20

من  يدير الشركة

العملاء أنماطهم سلوكايتهم

سيكولوجيه البيع / نظم البيع

مهارات التعامل مع العملاء

أدارة خدمات ما بعد البيع

إدارة وتنظيم الوقت

Time Management

10

 Taming Time

 Prioritizing and Procrastinating

Establishing Goals

 Managing Time Together

 Controlling Time Leaks

التفكير الأيجابى لحل المشاكل

Solving Problem

10

 The Concept of Productive

Productive Thinking in Principle

 The Productive Thinking Model

 Productive Thinking in Practice

فن بناء العلاقات والتعامل مع الآخر

Building Relation

10

Socializing at Work

Understanding Behavioural Intentions

Choosing Your Approach

خدمة العملاء وادارة مراكز الخدمة

Call Center –Commendation Skill

10

Explain the relationship between communication and troubleshooting

Describe good communication skills and professional behaviour

Explain ethics and legal aspects of working with computer technology

Describe call center environment and technician responsibilities

الدورة التدريبية

عدد الساعات

المحتوى التدريبى

دورة المدير الناجح وادارة المشروعات

Project Management Professional

40

 Project Management Framework and Initiating the Process

 Project Planning Processes

 Project Execution and Quality Management

 Project Monitoring and Control

 Project Closing

 Professional Responsibility

مهارات الأتصال الفاعل

Effective Communication

10

 Element of Powerful Communication

 Persuasive Appeals

 Modes of Persuasion

 Active Listening

 Resolving Conflict

 Negotiation

إجراء المقابلات الشخصية

Interview Skill

10

 Getting the Interview

 Preparing Yourself

 Making an Entrance

 Listening & Answering

 Taking the Reins

 Asking Questions

 Opening Interviews

 Tough Interviews

أساليب التفاوض

Negotiation

10

 Negotiating Techniques

 Gaining Control

 Closing the Deal

 Everyday Negotiations

مقابلة تحديات العمل

ٍSTRESS Management

10

 Stress on the Job

Resisting Stress

 Assertiveness

 Coping with Anger

Information Technology and IT Skill

الدورة التدريبية

عدد الساعات

المحتوى التدريبى

ICDL

30

 Concepts of Technology (IT)

Using the Computer and Managing Files (Windows)

Word for window

Microsoft Excel

Microsoft Power Point

Microsoft Access

Microsoft Internet Explorer

IT Software And Hardware

Maintenance Course (CISCO)

30

Introduction to the Personal Computer

Safe Lab Procedure and Tool Use

Computer Assembly - Step by Step

Basics of Preventive Maintenance and Troubleshooting

Fundamental Operating Systems

Fundamental Laptops & Portable Devices

Fundamental Printers and Scanners

Fundamental Networks

Hacking Techniques
And Countermeasures

10

Why security is important

Types of computer Hackers

Describe security threats

Identify security procedures

Identify security maintenance techniques

Network

20

  What is a Network

Protocol

Network Hardware Element

Cabling

Topology

Network Software

MCSE

180

Installing, ,dministering Microsoft® Internet Security and Acceleration (ISA) Server  Enterprise Edition

Managing and Maintaining a Microsoft Windows Server 2003 Environment

Installing, Configuring, and Administering Microsoft® Windows® XP Professional

Implementing ,managing and maintaining windows  server 2003 infrastructure

Planning and maintaining a  infrastructure

Planning , implementing and maintaining active directory infrastructure

Designing a active directory , infrastructure