What do you know about customer service?
Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
Why do you apply the customer service offer?
Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work
What are the strength / positive points in your personality?
I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems
What are the weakness / negative points in your personality?
I'm over self confident
What will you do if the customer abused you during call?
- I'll be good listener to him and patient
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
- after that I'll take all my steps to avoid this problem in the future
What will you use in your work?
The good listening, the concentration, the patience and the punctuality in my information
What are you needed in yourself?
I needed to be very fluent in speaking English language in order to achieve my targets
دى بقى بعض الاسئلة اللى ممكن تقابلك برضه وبالاجابات لكن انت بقى اللى هتغير الاجابة على حسب ما انت عايز او على حسب مجالك او شوف انت عايز ترد تقول ايه :
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Introduce yourself?
My name is ................... , I am 25
Years old, I graduated from faculty of commerce Cairo University, Accounting department, Graduation year 2006
about my courses and training, I had studied English language course at A U C and graphic diploma at kit center for training with project grade excellent, I worked in kit center for training as a graphic designer for one month only and I left my work because I joined with the military service
Why you left your previous work?
Because I joined with the military service
Tell me a time you work under stress?
When I was working, my managing director asked me to finish all designs creatively in one day in spite of the designs need more than two days to finish I had finished it successfully creatively in one day only
What the biggest thing you achieved in your life?
My project took the best project in the graphic diploma
What is the same relation between the customer service agent and the designer?
Both of them aim to fulfill the customers needs each who in his field
What is the hardest situation you met
before?
When my structure in the graphic diploma asked me to explain some lessons in the Photoshop program to the designers team and I explained it clearly
What is the type of the customer service field?
1- Face to face
2- By phone
3- Public relationships
Why you didn't introduce yourself again to the Kit center? Or any other advertising company?
- I introduced myself to the H R of the Kit center, but I rejected because they considered me forget the rules of the graphic field during the military service period.
- And I introduced my self to the advertising companies but the salary that offered not suitable for me because my salary in Kit center was one thousand and eight hundred
What are you see yourself after 3 years?
i want to be the supervisor of the agents support department
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دي اسئله الانترفيو بتاعت الكول سنتر و الكستومر سيرفس
طبعا في اجابتي بتاعتي انا في حاجات كتير هتغيرو فيها انتو وفي ثوابت ممكن تزودو عليها
ومعلش الشكل بايظ شويه عشان عملته كوبي من صفحه ورد عندي
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What do you know about customer service
Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
and there are three types of customer service field by phone , face to face and public
relationship
خدمة العملاء هي المرحلة الأساسية في أي شركة محترمه ، الأمر الذي يجعل العلاقة بين العملاء وشركته أفضل بكثير من العاملين معه من طريقة مثالية للوصول إلى رضاه وهناك ثلاثة أنواع من مجال خدمة العملاء عن طريق الهاتف أو وجها لوجه والعلاقات العامة
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Why do you apply the customer service offer
or
why do you want to work as call center agent
Because I have personal skills qualified me for this job like "good communication skills, good listener, sociable, friendly, Calm, like to help people and I have the ability to work in
team work
لاني لدي مهارات شخصية لي مؤهل لهذه المهمة مثل "مهارات التواصل الجيد ومستمع جيد ، مؤنس ، ودود ، هادئ، مثل لمساعدة الناس ولدي القدرة على العمل في فريق العمل
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What are the strength / positive points in your personality
I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems
أنا شخص منظم ، وشخص يمكن الاعتماد عليها ، والعامل الثابت ، والهدوء ، ولدي القدرة على العمل تحت الضغط ،
و القدرة على حل المشكلات
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What are the weakness / negative points in your personality
I like to learn more of thing at the same time and that makes me lose focus on learning one thing or more carefully
أحب أن أتعلم اكثر من شئ في نفس الوقت ، وهذا يجعلني افقد التركيز على تعلم شيئا واحدا أو أكثر بعناية
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What will you do if the customer abused you during call
i will try to make him calm down by listening to him carefully and talking to him in a polite way
i will try to be calm with out any stirring reaction
I'll be good listener to him
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
- after that I'll take all my steps to avoid this problem in the future
وسأحاول أن اهدئه من خلال الاستماع اليه بعناية ، والتحدث معه بطريقة مهذبة
-- سأكون مستمعا جيدا له
-- ادعه يشرح كل المشكلة لي
-- سوف اتخذ خطوات لحل هذه المشكلة ، واتابع مع العميل حتى تحل المشكله واصل الي رضاه
-- بعد ذلك سوف تتخذ كل ما عندي من الخطوات لتجنب هذه المشكلة في المستقبل
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What will you use in your work
The good listening, the concentration, the patience and the punctuality in my information
الاستماع الجيد ، والتركيز والصبر والدقة في معاوماتي
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What are you needed in yourself
I needed to be very fluent in speaking English language in order to achieve my targets
أنا في حاجة إلى أن اكون غاية طلاقة في تحدث اللغة الإنجليزية من أجل تحقيق أهدافي
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Introduce yourself
My name is sheren , I am 23 years old ,
I graduated from faculty of commerce Cairo University, Accounting department, Graduation year two thousand and nine about my courses , I had studied English language course at master education center,
i studied Microsoft Office course and I learned a lot of computer skills, such as
word,Excel, PowerPoint , Access and internet explorer and outlook
and Course In Customer services by mr. shriff khayry
And I had learned by him a lot of Communications Skills in Customer Service
>>>>>>>>>>>>>>>.
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Why you left your previous work?
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Tell me a time you work under stress?
When I was in the final year at university, the tension and sadness in control of my life because my sister
was in the hospital throughout the period of exams .. but I could most successful and learned how to achieve what I want .. Whatever the pressure or stress around me
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What the biggest thing you achieved in your life?
Success in my job and promotion in the posts
النجاح في عملي والترقية في الوظائف
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What is the same relation between the customer service agent and the designer?
Both of them aim to fulfill the customers needs
كلاهما يهدف إلى تلبية احتياجات العملاء
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What is the hardest situation you met before
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What is the type of the customer service field
1- Face to face
2- By phone
3- Public relationships
-- وجها لوجه
2 -- عن طريق الهاتف
3 -- العلاقات العامة
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Why you didn't introduce yourself again to the Kit center? Or any other advertising company
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What are you see yourself after 3 years
I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development Department
And that because I will not suffice to work only, but i will try to take more courses that will help me to
success and innovation in the area in which I work in it
And then access to the highest positions
يحدوني الأمل في الحصول على أعلى المناصب والترقيات في عملي كقائد الفريق ، سواء في خدمة العملاء أو إدارة التنمية البشرية
وذلك لأنني سوف لا اكتفي بالعمل فقط ، ولكن سأحاول أن اخد المزيد من الدورات التدريبية التي سوف تساعدني على النجاح والابتكار في المجال الذي أعمل فيه ، ومن ثم الوصول إلى أعلى المناصب
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whats the skills must be in the successful call center person
to be friendlily , good listener, calm ,kind,and sociable
أن يكون ودود ومستمع جيد وهادئ و لطيف و ومؤنس
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